Steyn Group Almero Student - Noise & Safety Issues

Steyn Group: Why They Cannot Be Trusted

The Steyn Group and Almero Student operations are managed by Louis Almero Steyn (born October 1988) and Tjaart Steyn (born March 1987), South African nationals. The on-site manager at Francis Gardner Studios is Samira Elamin.

Screenshot from https://www.linkedin.com/in/samira-elamin-3b5914225/

Louis and Tjaart Steyn pretending they care about meaningful impact and integrity

Louis and Tjaart pretending they care about meaningful impact and integrity
Screenshot from https://steyngroup.com/

        Lack of Community Responsibility
        Over more than two years, Louis Almero Steyn and Tjaart Steyn have demonstrated that they do not care
          about
          the impact their operations have on local residents. Despite managing a business that creates ongoing
        noise disturbances, safety concerns, and publishes misleading information, they have shown consistent disregard
        for
        the wellbeing of the surrounding community.
        


        On-site manager Samira Elamin has also failed to demonstrate genuine care for neighbours'
        concerns, despite being the primary point of contact for community issues. Repeated complaints are not always
        acknowledged, and when they are, they are not meaningfully addressed.
      

Failings at Almero Student

For over four years, neighbours have been repeatedly disturbed by late-night noise and disruptive behaviour from the student residence courtyard. Despite numerous complaints, effective action has not been taken.

Noise Issues

Loud voices and shouting in the courtyard late at night
Groups of students making prolonged noise after quiet hours
Echoing noise carrying directly into nearby bedrooms and living rooms

This has a direct impact on sleep, health, and quality of life for families and long-term residents.

Safety Concerns

Almero Student operating hours and emergency contact sign displayed at the building

Screenshot from Google Reviews

The advertised "emergency" number is not connected to any phone.
The premises are frequently unattended by on-site staff, even while dozens of students are present in the building or courtyard.

This creates unnecessary risk for both students and neighbours who may need urgent assistance.

Lies

False Claims About 24-Hour Security

Almero Student's website displays reviews claiming "There is 24-hour security" at Francis Gardner Studios. However, residents have repeatedly come to reception to find nobody there.

Fake review on Almero Student website claiming 24-hour security

False claims on Almero Student's website This review falsely claims "24-hour security" (highlighted in red), contradicting real experiences where the reception is always unattended.

Screenshot from https://almerostudent.com/properties/london/francis-gardner/

This false information misleads potential students and their families about the level of supervision and security they can expect.

False Claims About Community Impact

        The Steyn Brothers Are Lying
        They claim on their website: "Our focus is on building a sustainable, positive impact in the communities
          where we invest and operate."
      

Screenshot from Steyn Group's Impact & Philanthropy page showing their claim about building sustainable positive impact

Screenshot from https://steyngroup.com/esg/

        
        This is false. Over two years, their business has created a negative impact through:

        • Neither responding to nor addressing residents' complaints

        • Ongoing noise disturbances affecting sleep and quality of life

        • Non-functional emergency contact numbers

        • Lack of staff presence and supervision

        • Publishing misleading information about services

        Their actions demonstrate they do not focus on positive community impact, despite their claims.

Concerns and Requests

As neighbours, we are asking Steyn Group and Almero Student to:

Introduce and enforce clear, strict quiet hours for the courtyard and shared outdoor spaces
Ensure a reliable, staffed emergency/out-of-hours phone number that is tested and monitored
Provide visible, regular on-site staff presence during evenings and nights when students are present
Engage directly with local residents to understand the impact and agree on concrete, verifiable measures

Call for Accountability We urge Steyn Group and Almero Student to take the concerns of neighbours seriously and demonstrate, through clear actions and transparent communication, that they recognise their responsibility to the local community.

Problems with the Steyn Group and Almero Student